call us: 020 7394 2529
fast, secure and confidential
data recovery services
in london
  • All Makes / Models of hard drives
  • All Operating Systems / File Systems
  • Photos / Music / Video Recovery
Free initial consultation
Emergency Data Recovery
Failed hard drive diagnostic
SSD data recovery
Smartphone data recovery
Server data recovery London
Computer data recovery
Data disaster data recovery
Hard drive data recovery
MAC & IPAD data recovery
Flood damaged hard drive data recovery
Data recovery services

WD Red, Purple & Gold Drive Data Recovery

WD Red NAS drive, Purple surveillance drive, Gold enterprise drive or My Cloud failed? We recover the drives and rebuild the array.

Request

About WD Red, Purple & Gold Drive

WD Red drives are designed for NAS devices, Purple drives for CCTV recorders and Gold drives for servers. Some WD Red models (such as the WD40EFAX and WD60EFAX) use shingled recording (SMR), which caused well-publicised problems with RAID rebuilds in NAS units – rebuilds that failed or took days.

We recover individual drives and rebuild the arrays they came from, including WD’s own My Cloud devices.

Request
Illustration of a NAS with multiple drives for WD Red and Purple data recovery

Models we recover

WD Red WD20EFRX, WD30EFRX, WD40EFRX, WD60EFRX, WD Red (SMR) WD20EFAX, WD40EFAX, WD60EFAX, WD Red Plus WD40EFZX, WD60EFZX, WD80EFZZ, WD120EFBX, WD Red Pro WD4003FFBX, WD8003FFBX, WD121KFBX, WD Purple WD10PURZ, WD20PURZ, WD40PURZ, WD40PURX, WD80PURZ, WD Gold WD4002FYYZ, WD8004FRYZ, WD Re WD2000FYYZ, My Cloud Home, My Cloud EX2 Ultra, EX4100, PR2100, PR4100

Prices

Experts in NAS and RAID data recovery

Request

Common faults

  • Failed RAID rebuild – especially with SMR drives.
  • Several drives failing in one NAS.
  • Overwritten CCTV footage on Purple drives.
  • My Cloud not appearing on the network after a firmware update.

How we recover your data

After a free initial consultation, physical faults go through a clean room diagnostic (£79 + VAT). We repair firmware modules or replace damaged heads using a matched donor drive, image the disk with professional PC-3000 equipment and – for encrypted external drives – decrypt the data using the drive’s own key. Your files are checked before they’re returned.


Prices

  • Initial consultation: Free – tells you whether the fault is physical or logical and the best recovery method. Doesn’t include opening the drive in a clean room or any recovery attempt.
  • Clean room diagnostic: £79 + VAT – the drive is opened in our clean room to identify the damaged parts.
  • Physical data recovery on a single drive: £450 + VAT – labour, plus the cost of a donor drive if required.
  • Deleted files on a standard hard drive: £99 + VAT – includes up to two hours of work.
  • 24 to 48 hours of recovery work: £150 + VAT (1TB) to £250 + VAT (4TB) – for larger or more complex logical recoveries.

All prices exclude VAT. See our full data recovery price list.


Frequently asked questions

My NAS rebuild with a WD Red failed. Can the data be recovered?

Usually, yes. Stop the rebuild, power down and send us all the drives labelled with their bay numbers.

Do you recover WD My Cloud devices?

Yes – single-drive My Cloud Home units and multi-drive EX and PR models.


Related services

Book your free consultation

Call 020 7394 2529, email [email protected] or visit our lab at Unit 1, The Willows, 80 Willow Walk, London SE1 5SY (Monday–Saturday, 9am–6pm, free customer parking). You can also book a pickup or request a quote online.

Request