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Home Book data recovery

Book your data recovery

A few quick taps: what your data is on, what happened, and how to reach you. You get your job number by email straight away.

Urgent? Use express booking →

1 What is your data on?
2 What happened?
3 Which files matter most?

Tick all that apply. This helps us look for the right things first.

4 How fast do you need it?

Times are a guide only. Some jobs take longer.

5 Password

If it's a computer or phone, we need the password you use to unlock it. Only our engineers can see it, and it is never emailed.

6 How will it get to us?
7 Your details

So we can send you your job number and keep you updated.

8 Check and book

In short: we look at your device and tell you what we can recover and the price before the main work starts. A non-refundable starting fee of £150 + VAT is paid before work begins (or £79 + VAT if you cancel). It is payable even if the data can't be recovered.

Read the full terms
  • Logical data recovery: from £295 + VAT minimum charge, plus the type of service required.
  • Standard logical data recovery (3 to 7 days): £150 + VAT.
  • Physical data recovery: from £450 + VAT (excluding RAID hard drives). If a donor drive is required, it will be charged accordingly.
  • A non-refundable initial fee is required at the start of the data recovery, depending on the type of service chosen: £150 + VAT, or a £79 + VAT cancellation fee for withdrawal, or the full amount if the job has been done. This fee is payable even if the data is unrecoverable.
  • If you want your original drives back, please include £20 + VAT for shipping.
  • The initial fees of £150 + VAT or £79 + VAT have to be paid in advance of the work commencing and are not refundable. Whichever data is recovered has to be paid for.
  • You agree that Data Retrieval Ltd is not responsible for any business, personal or data loss during the data recovery procedure, any items left more than 30 days after confirming the result, or any recovered data more than 7 days after picking it up (or receiving it). 2% interest on the total amount agreed and a £20 + VAT storage fee per month will be added for unpaid jobs.

Rather talk to an engineer? Call 020 7394 2529, Monday to Saturday, 9am to 6pm.