QNAP NAS Data Recovery
Storage pool inactive, disks failed or hit by ransomware? We recover data from every QNAP NAS.
QNAP recovery specialists in London
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QNAP Data Recovery by Creative IT[/caption]
QNAP NAS devices store files for homes, offices and studios across the UK. When a storage pool becomes inactive, disks fail or a firmware update goes wrong, the data is normally still on the disks – it just can’t be reached. Our engineers rebuild QNAP RAID arrays, storage pools and volumes from images of your disks, at our London lab.
Choose your QNAP model
- Home NAS – TS-131P, TS-231P3, TS-431P3, TS-233 and classic TS-x19 models
- Desktop NAS – TS-251+, TS-453D, TS-464, TS-664 and more
- TVS & pro NAS – TVS-872XT, TVS-882, TS-873A and more
- Rackmount NAS – TS-873U, TS-1273U, TS-977XU and more
- QuTS hero (ZFS) NAS – TS-h886, TVS-h874, TS-h1283XU-RP and more
Experts in NAS and RAID data recovery
Common QNAP problems
- Storage pool “inactive” or volume “unmounted”.
- One or more disks failed in RAID 1, 5, 6 or 10.
- NAS won’t boot – often a board fault with the disks unaffected.
- Ransomware such as Qlocker and DeadBolt.
- Accidental reinitialisation or factory reset.
Read our case study: recovering a QNAP when a drive has failed.
What to do if your QNAP has failed
- Don’t click “Recover RAID” or start a rebuild on a pool with several failing disks.
- Don’t reinitialise the NAS or create a new pool.
- Power it down, label each disk with its bay number and contact us.
Frequently asked questions
How much does QNAP data recovery cost?
A 2TB NAS (1TB + 1TB) with one drive to repair is £450 + VAT, and a QNAP RAID 5 NAS is £650 + VAT. The initial consultation is free.
Do you need the whole QNAP unit?
Usually just the disks, labelled with their bay numbers. For encrypted volumes we may also need the unit or the encryption key.