Smartphone Data Recovery in London
Broken, dead or water-damaged phone? We recover photos, videos, contacts and messages from iPhone and Android.
Get your phone data back
For most people, the phone holds years of photos, messages and contacts that were never backed up. When a phone is dropped, gets wet or won’t turn on, that data can feel lost. Data Doctor recovers data from damaged smartphones at our London lab, starting with a free initial consultation.
Phone problems we help with
- Phone won’t turn on or is stuck in a boot loop.
- Water or liquid damage, including phones dropped in the sea or toilet.
- Dropped or crushed phones with a damaged board or broken screen.
- Charging and power faults after a faulty cable or charger.
- Failed software updates that stop the phone starting.
- Broken screens where the phone works but you can’t unlock it to back it up.
Highest success rates in hard drive data recovery
What we can recover
Photos and videos, contacts, text messages, WhatsApp chats, notes, voice memos and app documents. We work with iPhone and Android phones from Samsung, Google Pixel, Huawei, OnePlus, Sony, Motorola and others. See also our article on Android and tablet recovery.
Back up before it happens again
Once your data is safe, turn on iCloud Photos or Google Photos, back up WhatsApp to the cloud, and consider a regular backup to a computer. It takes minutes to set up and means a broken phone is an inconvenience rather than a disaster.
How phone recovery works – and its limits
Modern phones encrypt their storage and tie it to the phone’s own processor. That means recovery almost always involves repairing the phone so it can start again – we can’t simply remove the memory chip. Our engineers repair power, charging and board faults so the phone boots long enough for us to extract your data. You will need to know your passcode.
- Free initial consultation on the phone and the fault.
- Quote – approved by you before we start.
- Repair to a working state and data extraction.
- Your data copied to an external drive or USB stick (available at the current market price).
If your phone is wet or broken
- Switch it off straight away and don’t charge it.
- Don’t put it in rice – it doesn’t stop corrosion. Bring it to us quickly instead.
- Don’t attempt a factory reset.
- Check whether iCloud or Google Photos already hold a backup.
Frequently asked questions
Can you recover data from a phone that won’t turn on?
In many cases, yes. We repair the fault that stops it starting, then extract the data. Because phones are encrypted, the phone itself has to work.
Can you bypass my passcode?
No. We need your passcode to access the data on a modern phone.
Can deleted photos be recovered from a phone?
Usually only from backups or the Recently Deleted album. Encryption makes deleted data on modern phones very hard to recover.
How long does phone data recovery take?
Diagnosis normally takes around 24 hours. Recoveries that need board repair can take several working days.
How much does it cost?
The initial consultation is free, and you’ll get a quote before we start. Board repairs are priced after diagnosis.